OVERVIEW
Jocks Restoration . ("Jocks")
is committed to protecting your privacy.
This Policy explains how we protect your
privacy as a user of our services or
as a visitor to our website located at:
www.jocksrestoration.com
WHAT PERSONAL INFORMATION DO
WE COLLECT?
Personal information refers to information
that identifies you such as your name
and address. At various places throughout
our websites, you are asked to voluntarily
provide us with personal information
if you wish to purchase products or you
wish to obtain other services or you
wish to participate in a contest. The
following is a list of the ways that
Jocks collects personal information
from you:
- Online Surveys . In order to better
understand our customers' needs, occasionally
we may ask visitors of our website
to provide us with personal information
about their preferences about getting
work, employability, skills and existing
training and the like.
- Online Contests . From time to time,
we sponsor games and sweepstakes online.
To participate, we ask for your name,
address, and email address, so we can
notify you if you win, and may ask
for other information. These online
contests are optional.
- Helpdesk / Online Support . When
you contact our Helpdesk by phone,
we ask for your name and phone number.
When you contact our Helpdesk over
the Internet, we ask for your name,
phone number and email address. We
may require further information in
order to provide you with support.
We retain your support history in order
to provide faster and more accurate
assistance. This information is stored
on an internal database which is only
accessible by certain personnel and
is password protected.
WHAT OTHER INFORMATION DO WE
COLLECT FROM YOU?
Jocks 's website server automatically
collects the following non-personally
identifiable information from visitors
of our site:
- the Internet Protocol (IP) address
of your computer, which is a number
automatically assigned to your computer
when you are surfing the Web.
- the IP Address of your Internet Service
Provider
- your browser and platform type (e.g.
a Netscape browser on a Windows platform)
- the date and time you access our
site
- the sections of the website you visit,
as well as the pages read and the images
viewed
- certain content that you download
from the website
We do not link any of the above information
with information that is personally identifiable
to you. This means that although your
session on our website is recorded, you
remain anonymous to us. We collect this
data in an aggregate format for a number
of reasons. For example, the information
about our visitors' browsers tells us
what kind of browsers we need to support.
Other information lets us know how many
visitors come to our site and what sections
are the most popular. In this way, we
can constantly update and revise our
website to be more appealing for our
visitors. We do not share this aggregate
data with third parties.
COOKIES
Our website may use "per-session cookies" on
the pages of the Jocks site. We may
use per-session cookies to facilitat
any future online purchases of products.
Cookies enable our websites to save and
retrieve information that you enter.
You can also select cookies to save your
login information on future Message Forums.
This use of cookies is optional and solely
for your convenience.
HOW DOES JOCKS USE THE INFORMATION
IT COLLECTS?
Jocks uses the information that it
collects to monitor user activity, to
administer sweepstakes and to provide
you with services that you request such
as our Newsletters. We use the information
that we collect from online surveys to
improve our products and our site. We
also use your personal contact information
to send you promotional offers, new announcements
and other news about Jocks. However,
if you do not wish to receive our marketing
communications, let us know by contacting
our Webmaster
By email:info@jocksrestoration.com
By telephone: 250-782-5007
Any other uses of your personal information
that are not identified here will be
disclosed to you at the time of collection,
and we will make all reasonable efforts
to obtain your express consent for such
other uses.
DO WE DISCLOSE YOUR PERSONAL
INFORMATION
Within our organization, your personal
information is accessible by certain
Jocks employees only on a need-to know
basis. It is stored on databases which
are only accessible by our customer and
support personnel, and is password-protected.
Jocks does not give, rent or sell
personal information about its customers
to third parties.
However, in certain limited circumstances
authorized by law, Jocks may be required
to disclose your personal information.
Information provided to other third parties
is used only for the purposes stipulated
and is subject to strict confidentiality
requirements. These parties may include:
- Agents acting on our behalf, such
us companies performing maintenance
on our system;
- Credit reporting agencies, in the
event that we require verification
of your credit information;
- Collection agencies, in the event
that we need to collect overdue accounts;
- Law enforcement agencies, in case
we are required by subpoena to provide
such information to them;
- if Jocks is ever involved in the
sale or transfer of all or part of
its business, Jocks may disclose
your personal information to the purchaser,
however, we would require the purchaser
to handle your personal information
in a manner consistent with this Privacy
Policy
- Regulatory bodies, in the event that
our system is subject to a compliance
audit
Jocks'S PARTNERS
Jocks has a number of partners, whose
websites you can access from our website.
Although we recommend them to you based
on their reputation for providing safe
and secure online purchasing of our products,
we make no warranty about their goods
and services, the content on their websites
or their protection of your personal
information. This Policy does not apply
to their activities and we encourage
you to view their privacy policies and
to contact these companies directly if
you have any questions about their collection,
use and disclosure of your personal information.
OUR PRIVACY POLICY AND CHILDREN
Jocks uses best efforts to comply
with the Canadian Marketing Association's
Code of Ethics and Standards of Practice
in its marketing to children and teenagers,
and in its online contests.
SAFEGUARDS
Jocks uses security measures to ensure
that the information that you provide
to us through our websites and that we
retain on file are secure from loss,
theft, as well as unauthorized access,
disclosure, copying, use or modification.
These security measures include appropriate
technologies, such as firewalls and fraud
controls.
CODE OF CONDUCT
Jocks makes all reasonable efforts
to comply with the Personal Information
Protection and Electronic Documents Act
, and has devised a Code of Conduct to
in respect of its handling of your personal
information:
- Accountability - We are responsible
for personal information under our
control and have designated persons
accountable for our compliance with
the Code of Conduct.
- Identifying purposes for collection
of personal information - We shall
identify the purposes for collection
of personal information at or before
the time the information is collected.
- Consent - We will only collect, use
and disclose personal information with
your knowledge and consent, except
where inappropriate. You may withdraw
your consent at any time, subject to
legal/contractual restrictions, and
reasonable notice.
- Limiting collection of personal information
- We shall limit collection of personal
information to what is necessary to
fulfill the purposes identified, and
such information shall be collected
by fair and lawful means.
- Limiting use, disclosure and retention
of personal information - We shall
not use or disclose personal information
for purposes other than those for which
it was collected, except with your
consent or as required by law, and
shall use our best efforts to retain
personal information only for as long
as is necessary to fulfill those purposes.
- Accuracy of personal information
- Personal information shall be accurate,
complete and up-to-date, but we shall
not routinely update personal information,
unless necessary to fulfill the purposes
for which it was collected.
- Safeguards for protecting personal
information - We shall protect personal
information by security safeguards
which are appropriate to the sensitivity
of the information.
- Openness about policies and practices
- We shall make readily available to
you specific information about our
policies and practices relating to
the management of personal information.
[This Privacy Policy is available for
viewing at any time, and you must agree
to it before accessing message forums].
- Individual Access to your personal
information - Upon request, we shall
use our best efforts to inform you
of the existence, use and disclosure
of your personal information. If you
can demonstrate the inaccuracy or incompleteness
of your personal information, we shall
use our best efforts to amend the information
as required. Customers who access our
message forums can access, view and
modify their own personal information
on the database, using their own confidential
password.
- Challenging compliance - You shall
be able to challenge our compliance
with this Personal Information Code
of Conduct to the designated person
accountable for our compliance, indicated
below.
CHANGES TO THE PRIVACY POLICY
Due to the evolving nature of the technologies
used by Jocks to communicate with you,
we may occasionally update this Policy.
Please check this page periodically for
changes.
ACCESS TO YOUR PERSONAL INFORMATION,
QUESTIONS, COMPLAINTS OR COMMENTS
With certain exceptions, you are entitled
to full access to your personal information
that we have on file and you may request
that the information be deleted, updated
or otherwise modified. If you wish to
have access to your personal information,
or if you have any questions or comments
about this Privacy Policy, or if you
have a complaint about our privacy practices,
please contact us at:
By email:info@jocksrestoration.com
By telephone: 250-782-5007
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